The Community Satisfaction Index (CSI) Toward Public Servicein Department of Population and Civil Registration in Sarolangun Jambi Province, Indonesia

DAHMIRI, DAHMIRI and INDRAWIJAYA, SIGIT (2017) The Community Satisfaction Index (CSI) Toward Public Servicein Department of Population and Civil Registration in Sarolangun Jambi Province, Indonesia. Journal of Social Sciences and Humanities, 3 (5). pp. 31-38. ISSN ISSN: 2381-7763 (Print); ISSN: 2381-7771 (Online)

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Abstract

This study aimed to determine how the Community Satisfaction Index toward service in the Department of Population and Civil Registration in Sarolangun. This study usedobservation, documentation and questionnaires used interval scale as the research models. The samples used were 150 respondents. The method used was descriptive qualitative. The results showed that the Community Satisfaction Index, which consisted of 14 service elements produced respondents’ perception on average were satisfied. Unsatisfied indicators of statements were innumber 4, 6, 7 and 12. The highest indicatorof satisfaction index was in service procedures indicator with NRR 3.15 or obtained in easy category. While the lowest indicator of satisfaction index was inthe certainty of service schedule indicator with NRR 2.06 or obtained in less timely category. Keywords Index, Satisfaction, Community, Service

Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: DAHMIRI
Date Deposited: 13 Apr 2018 02:05
Last Modified: 13 Apr 2018 02:05
URI: http://repository.unja.ac.id/id/eprint/4074

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