(Hasil Turnitin): MEMBANGUN KEPUASAN LAYANAN AKADEMIK MAHASISWA

Muspawi, Mohamad (2016) (Hasil Turnitin): MEMBANGUN KEPUASAN LAYANAN AKADEMIK MAHASISWA. In: ISLAM AND TRANS CULTURAL IN EDUCATION.

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Abstract

Student academic service satisfaction is very important to be noticed by a college, because it is one indicator of their good and bad performance. Students can be regarded as a major customer for a college. Therefore, as their customers have the right to get a satisfactory service or excellent service, which is a very good service and exceed their expectations as a customer. As indicators of student academic service satisfaction in this paper are: 1. Timeliness of service. 2. Accuracy of service. 3. Courtesy and friendliness. 4. Responsibility. 5. Completeness. 6. Ease of getting care. 7. Variations service model. 8. Personalized service. 9. Comfort in obtaining services. 10. Attributes supporting other services. When services shift from the expectation that arises is dissatisfaction, the emergence of dissatisfaction can be caused by several things, among others: 1. Did not match expectations with reality experienced. 2. Services to enjoy during the service unsatisfactory. 3. Behavior personnel no / less fun. 4. Atmosphere and the physical condition of the environment is not supportive. 5. Cost is too high, because the distance is too far, a lot of wasted time, and the price is too high. 6. Promotion / advertisement too high, do not correspond to reality. This paper aims to provide a structured their ideas on how to build academic service satisfaction on a college student.

Type: Conference (Paper)
Subjects: L Education > L Education (General)
Depositing User: MOHAMAD MUSPAWI
Date Deposited: 14 Aug 2019 01:35
Last Modified: 14 Aug 2019 01:35
URI: http://repository.unja.ac.id/id/eprint/8916

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