INDEKS KEPUASAN MASYARAKAT PUSKESMAS KOTA JAMBI

Sari, Rumita Ena and Siregar, Sri Astuti and Guspianto, Guspianto (2021) INDEKS KEPUASAN MASYARAKAT PUSKESMAS KOTA JAMBI. Jurnal Kesmas Jambi (JKMJ), 5 (1). pp. 72-77. ISSN 2580-5894

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Abstract

Public services must satisfy their users, namely the community. Public service in the health sector are public health center services. Based on the results of interviews with 30 patients at 5 heakth center in Jambi City, patients complained about slow service, unfriendly officers, long waiting times, few waiting room chairs, and many other problems that caused patients to be uncomfortable and dissatisfied with services. This study was survey research with sample 2000 respondents in 20 health centers. The sample was calculated used community satisfaction survey formula in accordance to Permenpan RB No. 44 of 2017. The sampling technique was carried out by accidental. Based on the results of the study, there were two health centers with a “GOOD” community satisfaction index, namely the Simpang Empat Sipin Health Center and the Pakuan Baru Health Center. Furthermore, a total of 18 health centers with a community satisfaction index "LESS GOOD". This research suggested that the Jambi City Puskesmas should further increase the value of each element to the maximum in accordance with Permenpan No. 14 of 2017.

Type: Article
Uncontrolled Keywords: Keywords : Index, Satisfaction, Public, Health Center
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: ?? IKM ??
Depositing User: Guspianto
Date Deposited: 24 Mar 2021 08:34
Last Modified: 24 Mar 2021 08:34
URI: https://repository.unja.ac.id/id/eprint/19129

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