Hendriyaldi, Hendriyaldi and Musnaini, Musnaini ANALISIS PENGARUH PELAYANAN PUBLIKDAN E-SERVICE QUALITYTERHADAP KEPUASAN MASYARAKATDI LINGKUNGANPEMERINTAHANKOTA JAMBI. Jurnal Manajemen Terapan dan Keuangan (Mankeu). ISSN 2685-9424
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Abstract
In the era of digitalization, every government agencyis expected to be able to solve community problems quickly and be technology-based in facing the era of the industrial revolution 4.0. The government is not only required to provideconventional system services, but also to provide technology-based or electronic services. Then the creation of collaboration between employees and technology while serving the community. This study aims to determine the influence of public services on community satisfaction and the influence of e-service quality on community satisfaction in the Jambi City.This studyuses descriptive quantitative research. The data used a questionnaire method given to respondents who stated statements related to the object of research, namely public services, electronic service quality and community satisfaction. In this sampling research using purposive sampling technique.. The number of samples were 60 people. Measurement using a Likert scale variable. The technique of testing the instrument for validity and reliability. The results showed that there was a significant positive effect of public services on community satisfaction, there was a significant positive on the e-services quality on community satisfaction, and there was a significant positive of public services and e-services quality on community satisfaction together in Jambi City
Type: | Article |
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Subjects: | H Social Sciences > H Social Sciences (General) |
Depositing User: | Hendriyaldi |
Date Deposited: | 25 Apr 2022 05:05 |
Last Modified: | 25 Apr 2022 05:05 |
URI: | https://repository.unja.ac.id/id/eprint/32456 |
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