HUBUNGAN MUTU PELAYANAN RAWAT INAP DENGAN KEPUASAN PASIEN BPJS DI PUSKESMAS LEMPUR KECAMATAN GUNUNG RAYA KABUPATEN KERINCI TAHUN 2021

Yantri, Wiza Husni (2022) HUBUNGAN MUTU PELAYANAN RAWAT INAP DENGAN KEPUASAN PASIEN BPJS DI PUSKESMAS LEMPUR KECAMATAN GUNUNG RAYA KABUPATEN KERINCI TAHUN 2021. S1 thesis, UNIVERSITAS JAMBI.

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Abstract

Background : Public health center has the main goal of requiring the availability of quality health services but at a relatively low cost so that the community is affordable, especially people who cannot afford it in the economic field. The quality of health services means that it has provided services that have been established with a professional code of ethics and have followed health service standards. So that service users will feel the satisfaction of the service they receive. This study aims to find out the relationship between the quality of inpatient services with the satisfaction of BPJS patients at the lempur health center in gunung raya district of Kerinci regency in 2021. Method : The type of research conducted is quantitative with cross sectional research design. The population taken is all patients who visit the health center in 2021. Sampling using cluster sampling techniques with a sample count of 92 respondents. Data analysis using the Chi Square test at α=5% Result : The results showed that the relationship of Reliability with the value of p = 0.001, Responsiveness with the value of p = 0.001, Guarantee with the value of p = 0.002, Attention with the value of p = 0.000, Physical evidence with a value of p = 0.002. Conclution : Based on the characteristics of the most age, namely in the age range of 36-45 years where 29.3%. The sexes of the most respondents were 52 (56.5%) women and 40 (43.5%). The most recent education of respondents was SMA 41.3%. The majority of respondents' occupations are household workers 35.9%. It was concluded that the service quality variable had a relationship with patient satisfaction. Keywords : Patient perception, quality of service, patient satisfaction

Type:	Thesis (S1)
Uncontrolled Keywords:	Patient perception, quality of service, patient satisfaction
Subjects:	L Education > L Education (General)
Divisions:	Fakultas Kedokteran dan Ilmu Kesehatan > Ilmu Kesehatan Masyarakat
Depositing User:	yantri
Date Deposited:	21 Jun 2022 02:47
Last Modified:	21 Jun 2022 02:47
URI:	https://repository.unja.ac.id/id/eprint/35155

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