ANALISIS KUALITAS PELAYANAN BALIK NAMA STNK DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KOTA JAMBI

Royan, Miftahu and Syamsir, Syamsir and Rohayati, Wahyu (2023) ANALISIS KUALITAS PELAYANAN BALIK NAMA STNK DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KOTA JAMBI. S1 thesis, Universitas Jambi.

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Abstract

This study aims to determine the quality of Jambi City Samsat services in increasing taxpayer satisfaction, as well as analyzing efforts to improve the quality of services that have been provided at Jambi City Samsat by providing convenience to the public in accessing the services needed. The approach used in this study is a descriptive qualitative approach by taking data through observation, interviews, and documentation. The results of this study indicate that the quality of public services in Samsat Jambi City is good and the public as taxpayers feel that the services provided are in favor of the community. Likewise in the Stnk Transfer Name service, the services provided are in accordance with existing regulations, but with the inability to access these services in programs that become Samsat's leap to provide convenience to taxpayers, it will affect the satisfaction of people who want to do a STNK transfer. vehicle to personal data, because the STNK Transfer Name service currently still uses two locations to complete the service. For this reason, it is necessary to evaluate existing services to improve service quality, especially in the STNK transfer service so that it can provide permanent convenience for the Jambi City Samsat routine program, simplify the service flow to become a truly one-stop service, and this BBN service can be accessed. in all Jambi City Samsat units such as outlets and mobile samsat and even online services, so that people no longer feel that the vehicle registration transfer service is a time-consuming service. Keywords: Quality,Service, Satisfaction, Samsat

Type:	Thesis (S1)
Uncontrolled Keywords:	Keywords: Quality,Service, Satisfaction, Samsat.
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ilmu Sosial dan Politik > Ilmu Pemerintahan
Depositing User:	Royan
Date Deposited:	09 Mar 2023 08:13
Last Modified:	08 Jul 2024 09:12
URI:	https://repository.unja.ac.id/id/eprint/45743

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