Analisis Kualitas Layanan Konsumen Terhadap Keunggulan Bersaing Jasa Transportasi Darat Pada PT. Kereta Api Indonesia (PERSERO) Kelas Argo

Musnaini, Musnaini (2011) Analisis Kualitas Layanan Konsumen Terhadap Keunggulan Bersaing Jasa Transportasi Darat Pada PT. Kereta Api Indonesia (PERSERO) Kelas Argo. Jurnal Manajemen Teori dan Terapan (2). pp. 1-10.

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Abstract

This research was intended to verify and analyze the influences of service quality of the customer Argo class train Indonesia. Analysis method is descriptive statistical and Multiple regression with SPSS software. The sampling Technique was purposive sampling, the instrument to collect the data was questionnaire with e-mail of 116 customer of Argo class train. This research result a simultaneous analysis 84.7% of tangible variable (X1), reliability (X2), responsiveness (X3). Assurance (X4) and Empathy (X5) were positive significant and positive influence of train competitive advantage of PT. Kereta Api Indonesia (Argo Class).

Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Musnaini
Date Deposited: 11 May 2023 04:18
Last Modified: 11 May 2023 04:18
URI: https://repository.unja.ac.id/id/eprint/48389

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