Saputra, Heri (2023) EFEKTIVITAS MAL PELAYANAN PUBLIK DALAM MENINGKATKAN PELAYANAN ADMINISTRASI BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN DI KOTA JAMBI. S1 thesis, Ilmu Pemerintahan.
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Abstract
ABSTRACT The relationship between government and citizens in a country is very important because the provisions for the founding of a country are the existence of people or citizens, not only the provisions for the existence of regions and recognition from other countries. The definition according to Law Number 25 of 2009 concerning Public Services is an activity or series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen and resident regarding goods, services and/or administrative services provided by public service providers. . The construction of the Public Service Mall is present in Jambi City as one of the solutions presented by the government to the slow pace of public services in Jambi City. The Mayor of Jambi, Syarif Fasha, succeeded in responding to the community's expectations regarding the need for various public services that are available and served in one building. Jambi City Public Service Mall (MPP), is here to present various public services which have previously been carried out in separate locations, this time everything can be done in just one building. The Jambi City MPP was jointly inaugurated by the Minister for Administrative Reform and Bureaucratic Reform of the Republic of Indonesia (MenPANRB), through the Deputy for Public Services at the Ministry of PANRB. The method used is a qualitative approach with data collection in the form of interviews and documentation. This method was chosen because it unravels the complexity of public services themselves, especially the factors that influence the effectiveness and quality of services provided by Jambi City Health BPJS. This research will be carried out using qualitative data analysis techniques. The results of this research show that the achievement of the Jambi City BPJS Health goal was to be able to get the UHC (Universal Health Coverage) award, where the achievement of JKN/KIS participants has reached 97.77% for Jambi City. Likewise, other indicators such as integration and adaptation of Jambi City Health BPJS have also been implemented quite well. However, there is a slight problem, namely that there is only one officer who is present and carries out BPJS Health administration services at the Public Service Mall, which makes it difficult for the officers to carry out the service. There needs to be additional officers who provide services at the Public Service Mall because there is only one officer. enough to serve the BPJS Health participant community, especially in Jambi City. Keywords: Public Services, Effectiveness, Public Service Mall
| Type: | Thesis (S1) |
|---|---|
| Subjects: | J Political Science > JS Local government Municipal government |
| Depositing User: | SAPUTRA |
| Date Deposited: | 12 Jan 2024 06:41 |
| Last Modified: | 12 Jan 2024 06:41 |
| URI: | https://repository.unja.ac.id/id/eprint/60092 |
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