Tanggung Jawab PT. Yatama Air Cargo Prioritas Cabang Jambi Dalam Pengiriman Barang

Siregar, Yolanda (2023) Tanggung Jawab PT. Yatama Air Cargo Prioritas Cabang Jambi Dalam Pengiriman Barang. S1 thesis, Universitas Jambi.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk mengetahui dan menganalisis pelaksanaan tanggung jawab PT. Yatama Air Cargo Prioritas Cabang Jambi terhadap kerugian konsumen dalam pengiriman barang serta untuk mengetahui dan menganalisis penyebab terjadinya kerugian bagi konsumen dan upaya penyelesaian terhadap kerugian konsumen dalam pengiriman barang. Permasalahan yang akan diteliti yaitu bagaimana pelaksanaan tanggung jawab PT. Yatama Air Cargo Prioritas Cabang Jambi terhadap kerugian konsumen dalam pengiriman barang dan apa kendala yang menyebabkan terjadinya kerugian bagi konsumen serta upaya penyelesaian terhadap kerugian konsumen dalam pengiriman barang. Metode penelitian yang digunakan adalah penelitian Yuridis Empiris, yaitu fenomena hukum masyarakat atau fakta-fakta sosial yang ada dan hidup di tengah-tengah masyarakat. Hasil dari penelitian ini menunjukkan bahwa PT. Yatama Air Cargo Prioritas Cabang Jambi belum melaksanakan tanggung jawabnya secara penuh, dalam hal memenuhi pelaksanaan tanggung jawab terdapat beberapa faktor penghambat yang menyebabkan terjadinya kerusakan, keterlambatan hingga kehilangan barang sehingga dapat merugikan konsumen. Adapun upaya penyelesaian yang dilakukan secara damai tanpa melalui jalur pengadilan. Dimana konsumen yang mengalami kerugian dapat mengklaim dalam bentuk ganti rugi yang jumlah besarannya telah diatur dalam syarat perjanjian pengiriman barang, baik itu barang yang telah diasuransikan maupun tidak diasuransikan dan pihak PT. Yatama Air Cargo Prioritas Cabang Jambi siap menerima pengaduan atas kerugian yang dialami konsumen dan akan memberikan solusinya dengan cara bermusyawarah antara kedua belah pihak. Kata Kunci: Tanggung Jawab, Pengangkutan, Perlindungan Konsumen. ABSTRACT This study aims to identify and analyze the implementation of the responsibilities of PT. Yatama Air Cargo Prioritas Jambi branch against consumer losses in shipping goods as well as to find out and analyze the causes of losses for consumers and efforts to resolve consumer losses in shipping goods. The problem that will be examined is how the implementation of the responsibilities of PT. Yatama Air Cargo Prioritas Jambi branch against consumer losses in shipping goods and what are the obstacles that cause losses for consumers and efforts to resolve consumer losses in shipping goods. The research method used is Juridical Empirical research, namely legal research regarding the application of normative legal provisions directly to every legal event that occurs in society. The results of this study indicate that PT. Yatama Air Cargo Prioritas Jambi branch has not carried out its responsibilities in full, in terms of fulfilling responsibilities there are several inhibiting factors that cause damage, delays and loss of goods which can harm consumers. The settlement efforts are carried out peacefully without going through the courts. Where consumers who experience losses can claim in the form of compensation, the amount of which has been regulated in the terms of the goods delivery agreement, both insured and uninsured goods and PT. Yatama Air Cargo Prioritas Jambi branch is ready to accept complaints about losses experienced by consumers and will provide a solution by way of deliberation between the two parties. Keywords: Responsibility, Transportation, Consumer Protection.

Type:	Thesis (S1)
Uncontrolled Keywords:	Tanggung Jawab, Pengangkutan, Perlindungan Konsumen Responsibility, Transportation, Consumer Protection
Subjects:	L Education > L Education (General)
Divisions:	Fakultas Hukum > Ilmu Hukum
Depositing User:	SIREGAR
Date Deposited:	07 Mar 2024 03:31
Last Modified:	07 Mar 2024 03:31
URI:	https://repository.unja.ac.id/id/eprint/61716

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