OPTIMASI KUALITAS KERJA MELALUI KECERDASAN EMOSIONAL : SEBUAH PENDEKATAN PADA PENGARUH URAIAN PEKERJAAN STUDI PADA BAGIAN SEKSI PENGAWASAN KPP PRATAMA JAMBI PELAYANGAN

Wijaya. W, Chandra (2024) OPTIMASI KUALITAS KERJA MELALUI KECERDASAN EMOSIONAL : SEBUAH PENDEKATAN PADA PENGARUH URAIAN PEKERJAAN STUDI PADA BAGIAN SEKSI PENGAWASAN KPP PRATAMA JAMBI PELAYANGAN. S2 thesis, Universitas Jambi.

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Abstract

ABSTRAK Penelitian ini dilakukan pada Bagian Seksi Pengawasan Kantor Pelayanan Pajak Pratama Jambi Pelayangan untuk mengetahui pengaruh uraian pekerjaan terhadap kualitas kerja melalui kecerdasan emosional. Penelitian ini merupakan penelitian kuantitatif dengan jumlah responden sebanyak 33 pegawai. Kemudian data diolah dengan menggunakan aplikasi Partial Least Squre (PLS). Proses pengujian dilakukan dalam tiga tahapan, yaitu outer model, inner model dan pengujian hipotesis. Berdasarkan hasil pengujian diperoleh hasil yaitu 1)terdapat pengaruh positif dan signifikan antara uraian pekerjaan terhadap kualitas kerja dengan nilai signifikan sebesar 0,010, 2)terdapat pengaruh positif dan signifikan antara uraian pekerjaan terhadap kecerdasan emosional dengan nilai signifikan sebesar 0,000, 3)terdapat pengaruh positif dan signifikan antara kecerdasan emosional terhadap kualitas kerja dengan nilai signifikasi sebesar 0,000 dan 4)terdapat pengaruh uraian pekerjaan terhadap kualitas kerja melalui kecerdasan emosional dengan nilai signifikan sebesar 0,000 serta seluruh hipotesis diterima. Dapat disimpulkan bahwa uraian pekerjaan yang jelas mampu membantu pegawai dalam mengelola kecerdasan emosionalnya sehingga pegawai dapat meningkatkan kualitas kerjanya. Kata Kunci : Uraian Pekerjaan, Kualitas Kerja, Kecerdasan Emosional ABSTRACT This research was conducted at the Supervision Section of the Jambi Pelayangan Primary Tax Service Office to determine the effect of job descriptions on work quality through emotional intelligence. This research is a quantitative study with 33 employees as respondents. Then the data is processed using the Partial Least Squre (PLS) application. The testing process is carried out in three stages, namely outer model, inner model and hypothesis testing. Based on the test results obtained, namely 1) there is a positive and significant influence between job descriptions on work quality with a significant value of 0.010, 2) there is a positive and significant influence between job descriptions on emotional intelligence with a significant value of 0.000, 3) there is a positive and significant influence between emotional intelligence on work quality with a significance value of 0.000 and 4) there is an influence of job descriptions on work quality through emotional intelligence with a significant value of 0.000 and all hypotheses are accepted. It can be concluded that clear job descriptions are able to assist employees in managing their emotional intelligence so that employees can improve their work quality. Keywords: Job Description, Work Quality, Emotional Intelligence

Type: Thesis (S2)
Uncontrolled Keywords: Job Description, Work Quality, Emotional Intelligence
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Pascasarjana > Manajemen
Depositing User: Chandra Wijaya. W
Date Deposited: 03 Jun 2024 02:08
Last Modified: 19 Jul 2024 06:35
URI: https://repository.unja.ac.id/id/eprint/64282

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