PERAN KOMITMEN ORGANISASI DALAM MEMEDIASI PENGARUH KEPUASAN KERJA, BUDAYA ORGANISASI, DAN MOTIVASI TERHADAP KINERJA KARYAWAN TELKOMSEL AUTHORIZED PARTNER (TAP) DI INDRAGIRI HULU, INDRAGIRI HILIR DAN KUANTAN SINGINGI

Iskandar, Yenny and Amir, Amri and Johannes, Johannes (2024) PERAN KOMITMEN ORGANISASI DALAM MEMEDIASI PENGARUH KEPUASAN KERJA, BUDAYA ORGANISASI, DAN MOTIVASI TERHADAP KINERJA KARYAWAN TELKOMSEL AUTHORIZED PARTNER (TAP) DI INDRAGIRI HULU, INDRAGIRI HILIR DAN KUANTAN SINGINGI. S3 thesis, Universitas Jambi.

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Abstract

PERAN KOMITMEN ORGANISASI DALAM MEMEDIASI PENGARUH KEPUASAN KERJA, BUDAYA ORGANISASI, DAN MOTIVASI TERHADAP KINERJA KARYAWAN TELKOMSEL AUTHORIZED PARTNER (TAP) DI INDRAGIRI HULU, INDRAGIRI HILIR DAN KUANTAN SINGINGI ABSTRAK Penelitian ini bertujuan untuk menguji pengaruh peran komitmen organisasi dalam memediasi kepuasan kerja, budaya organisasi dan motivasi terhadap kinerja karyawan Telkomsel Authorized Partner di Indragiri Hulu, Indragiri Hilir dan Kuantan Singingi. Pendekatan metode penelitian yang digunakan adalah pendekatan deskriftif kuantitatif. Hasil penelitian menunjukkan bahwa peningkatan kinerja karyawan dapat dilakukan dengan penerapan kepuasan kerja, terlaksananya budaya organisasi, adanya peningkatan motivasi serta meningkatnya komitmen organisasi. Penelitian ini juga berhasil menemukan efek mediasi dari komitmen organisasi antara kepuasan kerja, budaya organisasi dan motivasi terhadap kinerja karyawan Telkomsel Authorized Partner di Indragiri Hulu, Indragiri Hilir dan Kuantan Singingi. Hal ini menjelaskan bahwa secara langsung dan tidak langsung kepuasan kerja, budaya organisasi dan motivasi sangat berpengaruh terhadap kinerja karyawan melalui komitmen organisasi. Keywords: Kepuasan kerja; budaya organisasi; motivasi; komitmen organisasi; kinerja karyawan. THE ROLE OF ORGANIZATIONAL COMMITMENT IN MEDIATING THE INFLUENCE OF JOB SATISFACTION, ORGANIZATIONAL CULTURE, AND MOTIVATION ON THE PERFORMANCE OF TELKOMSEL AUTHORIZED PARTNER (TAP) EMPLOYEES IN INDRAGIRI HULU, INDRAGIRI HILIR AND KUANTAN SINGINGI ABSTRACT This research aims to examine the influence of the role of organizational commitment in mediating job satisfaction, organizational culture and motivation on the performance of Telkomsel Authorized Partner employees in Indragiri Hulu, Indragiri Hilir and Kuantan Singingi. The research method approach used is a quantitative descriptive approach. The research results show that improving employee performance can be done by implementing job satisfaction, implementing organizational culture, increasing motivation and increasing organizational commitment. This research also succeeded in finding the mediating effect of organizational commitment between job satisfaction, organizational culture and motivation on the performance of Telkomsel Authorized Partner employees in Indragiri Hulu, Indragiri Hilir and Kuantan Singingi. This explains that directly and indirectly job satisfaction, organizational culture and motivation greatly influence employee performance through organizational commitment. Keywords: Job satisfaction; organizational culture; motivation; organizational commitment; employee performance.

Type:	Thesis (S3)
Subjects:	H Social Sciences > HG Finance
Depositing User:	ISKANDAR
Date Deposited:	04 Jul 2024 01:14
Last Modified:	04 Jul 2024 01:14
URI:	https://repository.unja.ac.id/id/eprint/66312

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